Responsible Gaming

Gambling should always remain a form of entertainment, not a way to earn income or resolve financial difficulties. On reks.bet, where your Rex Bet account is operated by Throne Entertainment B.V. under Curaçao licence 5536/JAZ, we promote responsible gaming so that you can make informed, conscious decisions about how you play.

This page explains the tools, limits, and support options available to help you stay in control, as well as independent organisations you can turn to if you are worried about your gambling. Our support team is committed to treating all responsible gaming enquiries seriously, respectfully, and confidentially, and will assist you in setting limits, taking a break, or closing your account if you decide that is the right step.

Please remember that while Rex Bet aligns its practices with key responsible gambling principles used in the UK, it is licensed offshore in Curaçao and is not regulated by the UK Gambling Commission. This means that UK-specific protections such as UKGC dispute escalation and GamStop do not apply to this site.

Risk Awareness

Most players use online betting for leisure, but for some, gambling can become harmful. It is important to regularly observe your own behaviour, expand your understanding of risks, and reflect honestly on whether gambling remains fun and affordable for you.

Common Warning Signs

• Increased time and frequency: You are betting more often, for longer sessions, or late into the night, especially on Rex Bet at reks.bet.
• Preoccupation with gambling: You frequently think about previous bets, plan the next session, or check odds and balances during work, study, or family time.
• Chasing losses: You increase your stakes or deposit more to "win back" money you have lost, rather than accepting losses as part of gambling.
• Spending more than you can afford: Gambling money you need for rent, bills, food, debt repayments, or borrowing (including using credit cards) to continue playing.
• Loss of control: You find it difficult to stop once you start, ignore the limits you planned, or continue playing despite feeling stressed or unhappy.
• Negative impact on life: Gambling causes arguments, secrecy, missed work or studies, reduced performance, or avoidance of friends and family.
• Hiding behaviour: You lie about the amount of time or money spent on reks.bet, or hide bank statements and transaction histories.

Self-Assessment Questions

Consider the questions below. If you answer "yes" to several of them, we strongly recommend using our protection tools and contacting a support organisation listed on this page:

• Do you gamble with money that you cannot comfortably afford to lose?
• Have you ever tried to win back losses by depositing more on Rex Bet or increasing your stakes?
• Do you feel restless, irritable, or anxious when you cannot gamble or when you try to cut down?
• Have your gambling activities caused problems at work, in your studies, or in your relationships?
• Have you ever lied to people important to you about how much or how often you gamble?
• Have you used loans, overdrafts, credit cards, or cryptocurrencies to finance gambling or repay gambling debts?
• Do you feel guilty or ashamed after gambling but still find yourself returning to the site?

Answering "yes" does not mean you are addicted, but it is a strong signal to reflect on your habits, set stricter limits, and consider professional help.

Limits & Tools

Rex Bet offers a range of tools on reks.bet to help you keep control over your play. We encourage all players, and especially UK customers who lack UKGC protections, to set limits before they start gambling and to review them regularly.

Deposit Limits

You can set daily, weekly, and monthly deposit limits to control how much money you can add to your account within a given period.

1. Access your account area: Log in to reks.bet and go to My Account. Look for a section such as Responsible Gaming or Account Limits.
2. Choose deposit limits: Select the option to manage Deposit Limits. You will normally see separate fields for Daily, Weekly, and Monthly limits.
3. Enter your amounts: Decide on affordable amounts based on your income and essential expenses. For example:
   • Daily limit: £20
   • Weekly limit: £50
   • Monthly limit: £150
   Never set limits higher than you can afford to lose without affecting your financial obligations.
4. Confirm and wait for effect: Once you confirm, decreases to limits will usually take effect immediately, while increases may be subject to a waiting period and confirmation step to prevent impulsive changes.

Because Rex Bet operates offshore, UK-specific affordability checks may not apply in the same way as on UKGC-licensed sites. It is therefore particularly important that you use deposit limits, avoid borrowing, and consider speaking to a debt adviser if gambling affects your finances.

Time Limits and Session Control

Spending excessive time gambling can be as harmful as losing large sums. Time-based controls help you observe and manage how long you play in each session.

• Session timers: In the Responsible Gaming section, you may enable a session reminder that notifies you after a selected period (e.g. every 30, 60, or 120 minutes). When the reminder appears, review your play and consider taking a break.
• Reality checks: Pop-up messages can display how long you have been logged in and your net results for that period. Use this information to decide whether to continue or log out.
• Voluntary log-out: You can always log out manually and, if needed, uninstall apps or clear saved passwords so that returning is less automatic.

Short-Term Breaks ("Time-Out")

If you feel your gambling is drifting out of control, you can activate a short-term break, often known as a "Time-Out", from Rex Bet.

1. Navigate to Time-Out: In My Account > Responsible Gaming, choose the Time-Out or Take a Break option.
2. Select the duration: Common options include 24 hours, 48 hours, or 72 hours. Choose the shortest period that will realistically interrupt your urge to gamble.
3. Confirm your choice: Review what will happen during the break (e.g. you will be unable to deposit or place bets) and confirm. The Time-Out usually starts immediately and cannot be revoked until it expires.
4. Use the break constructively: During your break, we recommend speaking to someone you trust, using blocking tools, or contacting one of the professional services listed below for further assessment.

Time-Outs are best used as an early step. If you already feel unable to control your gambling, a longer self-exclusion period or complete account closure may be necessary.

Self-Exclusion

Self-exclusion is a stronger measure designed for players who recognise that they are at risk of, or are already experiencing, harmful gambling. When you self-exclude from Rex Bet on reks.bet, we will take reasonable steps to prevent you from using the account for the chosen period.

How to Self-Exclude

1. Access the Self-Exclusion section: Log in to your Rex Bet account, go to My Account, then open the Responsible Gaming area and select Self-Exclusion. If you cannot find it, contact support via live chat or email and request assistance.
2. Choose the exclusion period: Available durations typically range from 6 months to several years, up to a lifetime exclusion. For example:
   • Minimum: 6 months
   • Medium term: 1-5 years
   • Indefinite / lifetime: no automatic reopening
3. Read the consequences carefully: Before confirming, review what self-exclusion means for your account, including access, deposits, bets, and promotions.
4. Confirm your decision: You may be asked to tick a box and re-enter your password or confirm via email. Once confirmed, the self-exclusion will be implemented and cannot be lifted early.
5. Support contact: If you experience difficulties applying the exclusion online, immediately contact the support team via the channels listed in the Contact & Feedback section and explicitly state that you wish to self-exclude.

Consequences of Self-Exclusion

• Account access: During the self-exclusion period, you will not be able to log in, deposit, place bets, or use the casino or sportsbook features of Rex Bet.
• New accounts: You must not attempt to create new accounts on reks.bet during your exclusion. If we identify linked accounts, we may close them and void activity in line with our Terms and Conditions.
• Balance and withdrawals: If you have a withdrawable real-money balance when self-exclusion is applied, you should request a withdrawal before confirming the exclusion. Where possible and lawful, we will process outstanding eligible withdrawals in line with our General Terms and Conditions. Bonus funds and unfinished wagering requirements may be cancelled.
• Marketing communications: We will take reasonable steps to stop sending marketing emails or SMS related to Rex Bet during your exclusion. Some messages already in processing queues may still arrive shortly after activation.

Important Note for UK Players

Rex Bet is licensed in Curaçao (C.I.L. Curaçao Interactive Licensing N.V., Master Licence 5536/JAZ) and is not connected to the UK-wide GamStop self-exclusion scheme. If you are a UK resident and feel at risk, we strongly recommend:

• Self-excluding from Rex Bet via this page's tools or customer support; and
• Registering independently with GamStop to block your access to all participating UK-licensed gambling sites (see Support Resources below).

Support Resources

If you are concerned about your gambling, or about someone else's gambling, we urge you to seek independent professional support in addition to using the tools provided on reks.bet. All services listed below operate confidentially and many are free of charge for UK residents.

Local Support for UK Residents

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and mobiles, 24/7, English). Provides advice, emotional support, and referrals to local treatment services.
• GamCare Online Support: Live chat and forums at gamcare.org.uk available 24/7 in English.
• National Gambling Treatment Service (UK): A network of NHS and third-sector providers offering structured treatment. Access is usually arranged via GamCare or your GP.
• NHS Help for Problem Gambling: Information and treatment options at nhs.uk. Language: English.
• Samaritans (for emotional crisis or distress): Call 116 123 (free in the UK and Ireland, 24/7, English) or visit samaritans.org.

International Support Organisations

In addition:

• Gambling Therapy: Offers online support groups and one-to-one live chat at gamblingtherapy.org, in multiple languages.
• Gamblers Anonymous (GA): Peer-support groups available internationally. Visit gamblersanonymous.org for meeting lists and online meetings.

National Self-Exclusion Schemes

• UK - GamStop: Visit gamstop.co.uk to register for free and exclude yourself from all participating UK-licensed online gambling sites. Rex Bet on reks.bet is not part of GamStop because it operates under a Curaçao licence, but we strongly recommend UK players sign up directly with GamStop if they experience harm.
• Spain - RGIAJ: Spanish residents can apply to be listed in the Registro General de Interdicciones de Acceso al Juego (RGIAJ), which prevents access to licensed gambling operators in Spain. Information is available via the Dirección General de Ordenación del Juego (DGOJ) at ordenacionjuego.es.
• Other jurisdictions: Many countries operate national exclusion registers or local schemes. Check your national gambling regulator's website for details and consider registering if available.

Blocking and Filtering Tools

Technical blocking tools can help you prevent or reduce access to gambling content, including offshore sites like reks.bet.

• Gamban: A paid blocking application that can be installed on multiple devices to block access to most gambling websites and apps. See gamban.com.
• BetBlocker: A free gambling-blocking solution for various devices. See betblocker.org.
• Other filters: Many antivirus suites, routers, and parental control tools allow you to block gambling categories or specific domains. Consider enabling these if you share devices with minors or vulnerable persons.

Family and Friends Support

Harmful gambling affects not only the person who gambles but also partners, family members, and friends. If you are affected by someone else's gambling, you are entitled to support in your own right.

• GamCare "Affected Others" Services: GamCare offers support and counselling for those impacted by someone else's gambling. See the "Affected by someone else's gambling?" section at gamcare.org.uk.
• Gamanon (UK): Support groups for families and friends of problem gamblers. See gamanon.org.uk.
• Gambling Therapy - Family & Friends: Dedicated online groups and resources for affected others at gamblingtherapy.org.

All reputable services treat your information confidentially and will not share details with Rex Bet or reks.bet without your consent.

Help for Family

If you believe someone close to you is experiencing gambling-related harm through Rex Bet or any other site, it can be difficult to know how to respond. The way you observe, approach, and support them can make a significant difference.

Recognising the Signs

• Money missing from shared accounts, unexplained loans, or frequent use of credit cards or cryptocurrencies for gambling.
• Secretive behaviour about online activity, deleting browser history, or becoming defensive when finances are discussed.
• Noticeable changes in mood, sleep, and reliability, including irritability, withdrawal, or repeated focus on sports results or casino games.

How to Start the Conversation

• Choose the right moment: Speak when both of you are calm and not under the influence of alcohol or stress.
• Use non-judgemental language: Focus on what you have observed and how you feel ("I've noticed... and I'm worried"), rather than accusations or blame.
• Listen actively: Allow the other person to speak without interruption. Acknowledge that stopping or reducing gambling can be very difficult.
• Offer practical support: Suggest looking together at the tools on reks.bet (limits, Time-Out, self-exclusion) and the independent help listed on this page.

Support Resources for Families

• GamCare for affected others: Offers free counselling and support for families and partners in the UK. See gamcare.org.uk/get-support/for-families-friends.
• Gamanon (UK): Peer-support meetings (in-person and online) for relatives and friends. Website: gamanon.org.uk.
• Gamblers Anonymous Family Groups: Many GA fellowships have family groups offering shared experience and support. See gamblersanonymous.org.

Next Steps

• Encourage professional help: Invite the person to speak with their GP, a specialist service such as the National Gambling Treatment Service, or an NHS mental health professional.
• Set boundaries: Protect your finances and emotional wellbeing by setting clear limits on lending money or covering gambling-related debts.
• Seek your own support: Even if the person who gambles is not ready to change, you can access support, counselling, or helplines for yourself. Your wellbeing is important.

Operator's Commitment

Throne Entertainment B.V., operator of Rex Bet on reks.bet, is committed to reducing the risk of gambling-related harm within the scope of its Curaçao licence (5536/JAZ). While we are not regulated by the UK Gambling Commission and UK regulatory dispute mechanisms do not apply, we adopt responsible gaming measures designed to help players stay in control.

Monitoring and Risk Checks

• Behavioural analysis: We may review account activity patterns that can indicate potential harm, such as rapidly increasing stakes, frequent deposits within a short period, repeated unsuccessful deposit attempts (including blocked credit card transactions), or long, continuous sessions.
• Use of responsible gaming tools: We monitor whether self-exclusion, Time-Outs, or limits are repeatedly changed or removed, which may suggest loss of control.
• Source-of-funds and KYC information: In line with our AML and KYC obligations, including triggers for cumulative withdrawals above €2,000 or suspicious activity, we may request documents. These checks may also highlight affordability concerns.

When We May Contact You

Where our systems identify patterns consistent with problem gambling or elevated risk, our support or risk team may:

• Send you informational messages encouraging you to review your gambling, use limits, or take a break.
• Contact you via email, in-account message, or live chat to discuss your gambling behaviour and offer responsible gaming tools.
• In serious cases, apply restrictions such as mandatory limits, temporary suspension, or self-exclusion of your Rex Bet account if we believe continued play poses a significant risk to you.

Any such contact is intended to support you, not to judge you. However, these measures have limitations and cannot guarantee that harm will be prevented. Because Rex Bet operates offshore, complaints and disputes are resolved under Curaçao procedures, which may differ from UK standards and do not provide access to a UK Ombudsman or UKGC alternative dispute resolution.

We strongly encourage you to combine our internal tools with independent protections such as national self-exclusion schemes, blocking software, and external counselling, especially if you are a UK resident.

Updates

Responsible gaming standards and regulatory expectations evolve over time, and we periodically update this page to reflect changes in our tools, internal procedures, and relevant guidance.

• Notification channels: When significant changes are made to our responsible gaming policies or the tools available on reks.bet, we may notify you via:
  • Information banners or pop-ups on the reks.bet website or within your account area;
  • Emails sent to the address registered to your Rex Bet account; and/or
  • Updates in our General Terms and Conditions or dedicated policy pages.
• Your responsibility to review: It is your responsibility to regularly check this page, our Terms and Conditions, and your account settings so that you remain aware of applicable rules and available protections.

If there is any inconsistency between this page and the General Terms and Conditions, the Terms and Conditions will normally prevail, except where doing so would reduce protections required by applicable law.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming, need help setting up limits or self-exclusion, or wish to provide feedback on our protections, please contact us. We treat responsible gaming communications with priority and handle them sensitively.

Responsible Gaming Contacts

• Email: For responsible gaming enquiries, you can contact our dedicated team at [email protected]. Please use the email address registered to your Rex Bet account and include your username for verification.
• Live chat: Where available, use the live chat function on reks.bet and select "Responsible gaming / self-exclusion" as your topic so that your query is routed appropriately.
• Callbacks and telephone contact: If you would like to speak by phone, you may request a callback via live chat or the contact form. A support agent will arrange a call using a number appropriate for your country of residence. We may record or monitor calls for training and compliance purposes.

Feedback and Self-Control Requests

In your account area on reks.bet, you may have access to a contact or feedback form. When using it for responsible gaming purposes, please:

• Select "Responsible gaming" or a similar category, where available.
• Indicate clearly if you are requesting:
  • A deposit limit or other account limit;
  • A Time-Out or self-exclusion (with your preferred duration); or
  • Information about your historical deposits and activity to support self-assessment.
• Explain any urgent concerns (for example, if you are in financial difficulty or feel at immediate risk of harming yourself).

While we will act as promptly and reasonably as possible, internal tools alone cannot guarantee your safety. For immediate emotional support or if you are considering self-harm, please contact a crisis service such as Samaritans (116 123 in the UK) or your local emergency number without delay.